Welcome to RocketCore. These Terms of Service (the “Terms”) are a legal agreement between you and RocketCore LLC (“RocketCore,” “we,” “us,” or “our”) governing your access to and use of our virtual agent platform and related services (the “Service”). When we say “you” or “your,” we mean the individual accepting these Terms and the organization on whose behalf you are acting.

By clicking “I Agree,” completing onboarding, or otherwise accessing or using the Service, you confirm that you have read and understood these Terms and that you accept them on behalf of yourself and your organization. If you do not agree, do not click “I Agree” and do not use the Service.

Quick summary (the full terms below control):

•  We provide the platform. You design and approve how your virtual agent behaves. •  You are responsible for the guardrails, configuration, and persona of your virtual agent. •  AI can be unpredictable. If a response causes a problem, neither side blames the other. •  If something goes wrong, we pause billing and usage while we work it out together.

 

1. The Service

RocketCore provides a platform that lets you build, configure, deploy, and operate AI-powered virtual agents (each, a “Virtual Agent”) for your own use cases. We provide the underlying technology, hosting, models, and tools. You decide what your Virtual Agent does, how it behaves, and how it represents itself to the people who interact with it (“End Users”).

2. Your Account and Onboarding

To use the Service, you must create an account and complete our onboarding process. You agree to provide accurate information, keep your credentials secure, and be responsible for all activity that occurs under your account. You must be authorized to bind your organization to these Terms.

3. Your Virtual Agent: Configuration, Guardrails, and Persona

You are in control of your Virtual Agent—and you are responsible for it. Specifically, you are solely responsible for:

•       Guardrails. The policies, content filters, restricted topics, escalation rules, refusal behaviors, and safety controls that govern what your Virtual Agent will and will not do.

•       Agent Configuration. All system prompts, instructions, knowledge sources, integrations, third-party data, and parameters that shape your Virtual Agent’s behavior and outputs.

•       Persona Details. The name, voice, tone, language, identity disclosures, and branding that your Virtual Agent uses when interacting with End Users.

•       Approval. Reviewing, testing, and formally approving your Guardrails, Agent Configuration, and Persona Details before you launch your Virtual Agent and after every change.

•       Compliance. Making sure your Virtual Agent, as you have configured it, complies with all laws and regulations that apply to you, including consumer protection, advertising, privacy, and any industry-specific rules (such as those for healthcare, financial services, or education).

•       Disclosures. Giving End Users any required notices, including any disclosure that they are interacting with an AI system.

•       Monitoring. Watching how your Virtual Agent performs and pausing, modifying, or retiring it if something looks wrong.

You are solely responsible for approving the configuration. Your acceptance of these Terms, your launch of a Virtual Agent, and your continued use of the Service each count as your final approval of the Guardrails, Agent Configuration, and Persona Details that are then in place. We do not pre-approve, validate, or sign off on your Virtual Agent. Any templates, examples, or suggestions we may share are for convenience only and are not approval, endorsement, or a guarantee that they fit your use case.

 

4. How AI Works (and What That Means for You)

Virtual Agents use generative and probabilistic AI. Even with strong guardrails, outputs can be inaccurate, incomplete, biased, unexpected, or otherwise unsuitable for a given purpose. Outputs are not professional advice (legal, medical, financial, tax, or otherwise) and should not be relied on as such. You assume the risk of using and relying on any output produced by your Virtual Agent.

5. Mutual Release for Virtual Agent Responses

If a Virtual Agent response negatively affects either of us, we agree not to hold each other responsible. This includes things like reputational harm, business disruption, lost opportunity, customer dissatisfaction, regulatory inquiry, or financial loss. Each of us releases the other (and our respective affiliates, officers, directors, employees, contractors, and agents) from any claims, demands, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising out of or relating to any such response.

 

Release of RocketCore. You also specifically release RocketCore from any liability arising out of or relating to: (a) the Guardrails, Agent Configuration, or Persona Details you supplied or approved; (b) any output your Virtual Agent generates; (c) your deployment of, or End User interactions with, your Virtual Agent; (d) any decision or action you or an End User takes based on an output; and (e) any failure of your Guardrails to prevent a particular output.

6. What Happens If Something Goes Wrong: Pause of Billing and Usage

If either of us experiences an unfavorable result involving a Virtual Agent, we agree to pause both billing and usage for the affected Virtual Agent while we sort it out.

How the pause works:

•       Either of us can invoke the pause by sending written notice (email is fine) to the contact on file.

•       You will promptly stop using the affected Virtual Agent.

•       We will suspend metered usage and billing for the affected Virtual Agent as of the time of notice.

•       Together, we will investigate in good faith, decide on remediation (such as reconfiguration, additional guardrails, or discontinuation), and agree on whether and when to resume use and billing.

Pausing billing and usage is the sole and exclusive operational remedy for an unfavorable experience and does not give either of us a right to seek damages from the other.

7. Acceptable Use

You agree not to use the Service to: violate any law; infringe anyone’s rights; impersonate a person or organization in a misleading way; build a Virtual Agent that deceives End Users about its identity as an AI where disclosure is required; generate or distribute content that is harmful, harassing, or unlawful; attempt to reverse engineer or interfere with the Service; or use the Service to compete with RocketCore.

8. Fees and Billing

Fees, usage limits, and payment terms are set out in your order, plan, or pricing page. Except as described in Section 6, fees are non-refundable. You are responsible for taxes other than those based on our net income.

9. As-Is; No Warranties

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKETCORE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, OR APPROPRIATE FOR YOUR USE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROCKETCORE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID US FOR THE AFFECTED VIRTUAL AGENT IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

11. Your Indemnity

You will defend, indemnify, and hold harmless RocketCore and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Guardrails, Agent Configuration, or Persona Details; (b) any output your Virtual Agent generates; (c) your deployment of, or End User interactions with, your Virtual Agent; (d) your breach of these Terms; or (e) your violation of applicable law.

12. Term, Suspension, and Termination

These Terms apply for as long as you use the Service. You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by their nature should survive (including Sections 4–11 and 14) will survive termination.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will let you know through the Service or by email before the changes take effect. Your continued use of the Service after the effective date means you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the state in which RocketCore LLC is organized, without regard to conflict-of-laws rules. If a dispute arises, we will first try to resolve it informally by contacting each other in good faith. Any unresolved dispute will be settled by binding arbitration on an individual (non-class) basis.

15. Contact Us

Questions about these Terms? Contact RocketCore LLC at the email or address listed on our website or in your onboarding materials.

 

Acceptance By clicking “I Agree,” completing onboarding, or using the Service, you acknowledge that you have read and understood these Terms and agree, on behalf of yourself and your organization, that: •  You are solely responsible for the Guardrails, Agent Configuration, and Persona Details of your Virtual Agent. •  You are solely responsible for approving the configuration of your Virtual Agent. •  Neither party will hold the other responsible for a Virtual Agent response that negatively affects either of you. •  In response to an unfavorable experience, billing and usage will be paused while the parties work it out. •  You release RocketCore LLC from liability as set out in these Terms.