Privacy Policy

RocketLaunch by RocketCore.AI
Effective Date: February 26, 2026
Last Updated: February 26, 2026

Introduction

RocketCore.AI (“Company,” “we,” “us,” or “our”) operates the RocketLaunch platform (the “Service”), a lead generation and customer communication platform for small businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services, including communications sent via SMS, chat, email, or other messaging channels.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you register for an account, interact with our chat widget, submit a form, respond to an SMS message, or otherwise contact us. This information may include:

  • Full name
  • Email address
  • Phone number (including mobile number)
  • Business name and address
  • Billing and payment information
  • Any other information you choose to provide through our platform

Information Collected Through SMS and Messaging

When you interact with the Service via SMS text messaging or chat, we collect:

  • Your mobile phone number
  • The content of messages sent to and from the Service
  • Date, time, and frequency of messages
  • Consent records, including the method and timestamp of your opt-in
  • Opt-out requests and status

Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

  • Device type, operating system, and browser type
  • IP address and general geographic location
  • Pages visited, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Send you SMS text messages related to account activity, appointment confirmations, booking reminders, missed-call follow-ups, service updates, and promotional offers you have opted in to receive
  • Process transactions and send related information, including purchase confirmations and invoices
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends to improve the Service
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Send administrative notifications, such as updates to our terms and policies
  • Comply with legal obligations

SMS Messaging and Text Communications

Consent to Receive SMS Messages

By providing your mobile phone number and opting in through any of the following methods, you expressly consent to receive SMS text messages from the Service on behalf of the business you are interacting with:

  1. Web Chat Widget — Submitting your phone number through the RocketLaunch chat widget on a business’s website, which includes a clear disclosure that you agree to receive text messages.
  2. Keyword Opt-In — Texting a published keyword (e.g., “INFO,” “SCHEDULE,” or a business-specific keyword) to a business phone number displayed on signage, print materials, social media, or other marketing channels.
  3. Missed-Call Text-Back — Receiving an automated text message after placing a missed call to a participating business and continuing to engage by replying to that message.
  4. Account Registration — Creating an account and providing your phone number during the registration process, where SMS consent is clearly disclosed.

Types of Messages

Messages sent through the Service may include:

  • Appointment confirmations, reminders, and rescheduling notifications
  • Account status updates and service notifications
  • Missed-call follow-up messages
  • Promotional offers, discounts, seasonal campaigns, and new service announcements
  • Responses to your inquiries or support requests

Message Frequency

Message frequency varies based on your account activity and the services you use. Typical message volume does not exceed 5 messages per week, though this may vary depending on your interactions.

Opt-Out Procedures

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any message you receive from us
  • Contacting us at privacy@rocketcore.ai
  • Updating your communication preferences within your account settings

Upon receiving your opt-out request, we will confirm your removal and cease sending SMS messages within a reasonable timeframe, typically within 24 hours. Opting out of SMS messages does not affect other communications such as email or in-app notifications.

Opt-In Confirmation

After opting in, you will receive an initial confirmation message that identifies the sender, states that message and data rates may apply, provides approximate message frequency, and includes instructions for opting out by replying STOP.

Message and Data Rates

Standard message and data rates may apply to any messages sent or received. Consult your mobile carrier’s plan for details. We are not responsible for any charges incurred through your carrier.

No Purchase Required

Consent to receive SMS messages is not a condition of purchasing any goods or services from us or from businesses using our platform.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

  • Service Providers — We share information with third-party vendors who perform services on our behalf, such as SMS delivery (Twilio), hosting, analytics, and payment processing. These providers are contractually obligated to use your information only to perform services for us and in accordance with this Privacy Policy.
  • Business Customers — If you interact with a business through the RocketLaunch platform (for example, by scheduling an appointment or responding to a chat), your contact information and message content may be shared with that business so they can serve you.
  • Legal Compliance — We may disclose information if required to do so by law, regulation, legal process, or governmental request.
  • Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights — We may share information to protect the rights, property, or safety of RocketCore.AI, our users, or the public.

Data Retention

We retain your personal information, including phone numbers, consent records, and message logs, for as long as your account is active or as needed to provide you with the Service. Consent records and opt-in/opt-out logs are retained for a minimum of five years for regulatory compliance purposes. When your data is no longer needed, we will securely delete or anonymize it.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access — Request a copy of the personal information we hold about you.
  • Correction — Request correction of inaccurate or incomplete information.
  • Deletion — Request deletion of your personal information, subject to legal retention requirements.
  • Opt-Out — Opt out of SMS messages, promotional emails, or other marketing communications at any time.
  • Portability — Request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at privacy@rocketcore.ai.

Children’s Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@rocketcore.ai and we will take steps to delete such information.

Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

RocketCore.AI
Email: privacy@rocketcore.ai
Website: https://rocketcore.ai